This Refund Policy explains how payments, cancellations and refunds work for DockHosting. It is designed to be fair, and it should be read together with section 3 of our Terms of Service.
1. Try the Free plan first
The Free plan lets you deploy a real app - with a managed database, automatic HTTPS and CLI access - without entering any payment details. We encourage you to try DockHosting for free before you pay anything.
2. 14-day money-back guarantee
If you subscribe to a paid plan (Pro or Team) and change your mind, email support@dockhosting.dev within 14 days of your first payment and we will refund you in full. No forms, no interrogation.
This applies once per paid plan, and to the first charge on that plan. We may need to deduct for measurable resource use attributed to abusive activity, but for normal use you get your money back.
3. Cancelling
You can cancel anytime from your billing page in one click. Your plan stays active until the end of the period you already paid for, plus a 7-day grace window, and you will not be charged again.
When you cancel, you keep access to your projects and data. You can export everything whenever you like, and if you come back later your account is still there.
4. Downgrades
If you move from Pro or Team to a cheaper plan (or back to Free), you keep whatever fits within the smaller plan's limits and we apply a credit for the prorated remainder of your paid period to your next invoice - nothing is lost, and nothing extra is charged.
5. Upgrades
Upgrading mid-month is prorated automatically, so you only pay for the upgraded plan from the moment you switch, not a full extra month.
6. Failed payments
If a payment fails, your apps keep running for a 7-day grace period while Paddle retries your card. If payment still fails, your containers are paused - your data and configuration are kept - until you update your payment method. Nothing is deleted during this time.
7. Billing errors and statutory rights
If you believe you were charged in error - for example a duplicate charge - email support@dockhosting.dev within 14 days and we will investigate with Paddle and correct any mistake by refund or credit.
EU right of withdrawal. Under EU rules on distance contracts you generally have 14 days to withdraw from a paid plan without giving a reason. For digital services supplied instantly, that right ends once the service begins with your consent - which is why our 14-day money-back guarantee on your first paid plan covers you either way.
Nothing in this policy limits rights you have under consumer-protection law, including EU rules on distance contracts. If the law gives you a right to a refund, that right applies in full.
8. How refunds are paid
Refunds are issued by Paddle back to the original payment method, usually within 5-10 business days after we approve them. If you cancelled within the 14-day guarantee window, we aim to process it right away.
9. Contact
Email support@dockhosting.dev for billing and refunds, or legal@dockhosting.dev for legal questions.
Questions?
Email us at legal@dockhosting.dev.