Terms ofService.

1. Definitions

• Services: the DockHosting website, app dashboard, CLI, APIs and the hosting platform used to deploy and manage applications and databases.
• Account: the account you register to use the Services.
• Workspace: an environment within the Services where projects and resources are provisioned, owned by you or your team.
• Plan: Free, Hobby, Pro or Team, as described on our pricing page.
• Merchant of record: Paddle, which processes payments and handles invoicing and taxes on our behalf.
• Content: the code, data, files, images, database content and other material you deploy to or store on the Services.

2. Registration and Accounts

2.1. To use the Services you need an Account. You must be at least 16 years old. You agree to provide accurate information when you register and to keep it up to date.

2.2. Each workspace must have an owner. The owner is responsible for the workspace and for what happens inside it, including usage from team members they invite.

2.3. You are responsible for safeguarding your login details, passwords, API tokens and SSH keys. Enable two-factor authentication where available. Let us know immediately at legal@dockhosting.dev if you believe your account has been compromised.

3. Billing and Payments

3.1. Free plan. The Free plan costs nothing and does not require a payment method. It is limited as described on our pricing page, so you can try the Services before paying for anything.

3.2. Fees. Paid plans are billed in advance, monthly or yearly, at the prices shown on our pricing page. Changes to your plan are prorated automatically, so you only pay for what you use.

3.3. Money-back guarantee. If you sign up for a paid plan and are not happy, email support@dockhosting.dev within 14 days of your first payment and we will refund you in full. See our Refund Policy for details.

3.4. Failed payments. If a payment fails, your apps keep running for a 7-day grace period while Paddle retries the payment. If it still fails, your resources are paused - your data and configuration are kept, and everything resumes once you update your payment method.

3.5. Non-payment. If an account remains unpaid after the steps above, we may close it. Before deleting any data we will email you and give you a reasonable window (at least 14 days) to download your data or settle the balance. Where this is not feasible for legal reasons, we will tell you why.

4. Acceptable Use

Our goal is a platform that is safe, reliable and legal. You must not use the Services to:

• Break the law, or host content that is illegal in your jurisdiction or in ours.
• Distribute malware, ransomware, spyware or other malicious code.
• Run phishing sites, scams, deceptive content or anything intended to defraud people.
• Abuse networks - for example DDoS attacks, port scanning, email spam or attempts to bypass security controls.
• Mine cryptocurrencies or run workloads that your plan does not support (please check resource limits on our pricing page).
• Interfere with other users' resources or with our infrastructure beyond normal, fair use of the plan you are on.
• Violate someone else's intellectual property or privacy rights, for example by restreaming TV channels or other media you have no rights to.
• Run proxy, VPN or tunnel services that carry other people's traffic through our network (for example Xray, V2Ray, sing-box, Hysteria, frp, chisel or public cloudflared tunnels), or resell SSH or VPN access.
• Run remote-control agents that let someone outside your account run commands in your app (for example a Nezha agent).
• Download and run programs that are hidden or disguised, for example a binary renamed to look like npm or node, to get around our checks.
• Open more accounts to get around plan limits, a suspension or a ban.

Automated checks. To keep the platform safe for everyone, we automatically check the code you deploy and the programs running in your apps for known abuse tools like the ones listed above. If a deploy matches, the build is refused and the dashboard tells you why. If a running app matches, we stop it right away. The project page shows the reason, and you can open a support ticket from there if you think we got it wrong.

For other problems, we will normally contact you first and give you a reasonable time to fix them. We may suspend or terminate a workspace immediately for serious violations - for example malware, phishing, proxy or tunnel services, or abuse that endangers other users - and we may report unlawful activity to the relevant authorities. A person reviews every account suspension.

5. Security, Data and Backups

5.1. What we do. We take reasonable measures to protect the platform: traffic is encrypted with TLS, managed databases are only reachable over a private network by default, and access to production systems is restricted to those who need it.

5.2. What you do. You are responsible for securing what you deploy: your application code, database passwords, SSH keys and API secrets. If you lose data because an app was misconfigured or credentials leaked, that is on the configuration - we will always help where we can.

5.3. Backups. We provide the backup tooling described on our pricing page and in our docs. Managed databases include automated backups. Still, we recommend you keep your own copies of anything you cannot afford to lose. You can export your data at any time, and we will help you download it before your account is closed.

5.4. Reporting. If we become aware of a security incident affecting your data, we will tell you as soon as we can and do our best to help you respond.

6. Intellectual Property

You keep full ownership of your Content. You grant us a licence only as wide as we need to run the Services for you: to host, store, cache, route and back it up, and to sub-license that limited right to the infrastructure providers that actually run it.

The DockHosting name, logo, dashboard and platform remain ours. Nothing in these Terms gives you a right to use our trademarks or copy the platform.

We do not use your Content to train AI models, and we do not sell it.

7. Availability and Support

We work hard to keep the Services fast and available, and we publish a status page with current and historical uptime. We do not promise an uptime percentage in these Terms.

We may carry out maintenance, usually announced on the status page or in the dashboard. We aim to keep maintenance brief and to schedule disruptive maintenance outside peak hours where we can.

8. Termination

8.1. You can cancel any time. Cancel from your billing page in one click. Your paid plan stays active until the end of the period you already paid for, plus the 7-day grace window, and you will not be charged again.

8.2. We can suspend for breach. If you break these Terms, we may suspend your access. While an account is suspended, its apps are stopped and visitors see a page saying the app has been stopped. Where reasonably possible, we will tell you what happened and give you time to fix it before taking further action.

8.3. Data on termination. If we have to close your account, we will first email you and give you at least 14 days to export or download your data, using the export tools in the dashboard or our CLI. Only after that window - and only where we reasonably can - do we delete your data.

9. Force Majeure

We are not liable for delays or failures caused by things beyond our reasonable control, for example natural disasters, large-scale network or power outages at our data center providers, or government action. We will do our best to keep you informed and to restore service as quickly as we can.

10. Disclaimers

The Services are provided as is and as available. To the maximum extent permitted by law, we disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the Services will be uninterrupted or error-free.

Nothing in these Terms limits rights you have under consumer-protection or other mandatory law, and we do not exclude liability we are not allowed to exclude.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability for all claims relating to the Services is limited to the amounts you actually paid us in the twelve (12) months before the event giving rise to the claim.

We are not liable for indirect or consequential losses - for example lost profits, lost revenue or lost data - except where the law does not allow us to limit that liability.

This section does not limit liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow us to limit.

12. Indemnification

You agree to cover us for claims brought by third parties arising from your use of the Services or your breach of these Terms, including reasonable costs of defending those claims. This does not apply to claims caused by our own fault.

13. Changes to These Terms

We may update these Terms from time to time. For significant changes, we will give you at least 30 days' notice by email or dashboard notification before they take effect, and you can cancel before they do if you do not agree.

Minor changes (for example, fixing typos or clarifying wording that does not change your rights) may be made without notice, and the updated Terms apply from the date they are published here.

If you keep using the Services after a change takes effect, you accept the updated Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Germany. If you are a consumer in the European Union, you also keep the protections of the mandatory consumer law of the country where you live, and nothing in these Terms overrides them.

If we disagree, we would rather talk than litigate. Email us first at legal@dockhosting.dev and we will try to resolve the issue with you directly. If we cannot, disputes will be settled in the competent courts of DockHosting's place of business - and if you are a consumer in the EU, you may also bring a claim in the courts of your own country of residence.

15. Copyright and DMCA

We respect intellectual property rights and expect our users to do the same. If you believe content on the Services infringes your copyright, send a notice to legal@dockhosting.dev including: your contact details, a description of the work you claim is infringed, the URL or location of the material, and a statement made in good faith that the use is not authorised by the rights holder.

If we remove content in response to a valid notice, we will where feasible tell the user who posted it, give them a chance to respond, and restore it if the claim turns out to be unfounded.

16. Contact

For questions about these Terms, refunds or legal matters, email us at legal@dockhosting.dev. For billing or account support, email support@dockhosting.dev.